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Product Questions
General Questions
- Will the micro-conditioners make my hair oily?
- Do micro-conditioners contain silicones?
- Do any of our products contain nuts? Are they suitable for people with nut allergies?
- What kind of Keratin is used in our products? (Keratin protect line)
- Can I throw away my appliance with the normal household waste at the end of its life?
Airstylers
- Where can I find the model number of my airstyler?
- Can I use my airstyler on wet hair?
- When I activate the cool shot on my airstyler, the air does not feel cold. Is this a fault?
- What is the soft bristle material on the brushes, is it synthetic or natural?
- Will my airstyler work abroad?
- My airstyler has suddenly stopped working or my airstyler has started to blow cold air.
Hairdryers
- Where can I find the model number of my hairdryer?
- How do micro-conditioners transfer from the dryer onto my hair?
- Do any of our dryers have a ceramic heating element?
- When I activate the cool shot on my hairdryer, the air does not feel cold. Is this a fault?
- I have purchased a travel dryer with dual voltage, will my dryer reach its full power when used abroad in countries with a lower voltage? (e.g. USA, Japan)
- Will my hairdryer work abroad?
Heated Stylers
- Do the micro-conditioners in the ceramic coating run out?
- What is the bristle material on the CB8338 Keratin Protect hot brush?
- How do I know when my styler has reached the set temperature and is ready to use?
- Has my styler reached its set temperature after the 10/15/30 seconds stated on the packaging?
- There is a build up of product on my styler barrel, how should I clean it?
- Where can I find the model number of my styler?
Straighteners
- Can I use my straightener on wet hair?
- How do I know when my straightener has reached the set temperature and is ready to use?
- How would I know if my straightener has reached its set temperature after the 10/15/30 seconds?
- There is a build up of product on my straightener plates, how should I clean them?
- Where can I find the model number of my straightener?
- When I turn my straightener on I can hear a buzzing sound, is this normal?